Privacy Policy

Last updated: 17 July 2026

At Mocha's Secret ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from https://mochasecret.com.au.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name

• Email address

• Mobile phone number

• Billing and shipping address

• Payment information (processed securely through our payment providers)

• Order history

• Device information

• Browser type

• IP address

• Website activity and browsing behaviour

• Marketing preferences

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Verify and process payments

• Provide customer support

• Send order confirmations and shipping updates

• Improve our products and services

• Personalise your shopping experience

• Detect fraud and protect our business

• Send promotional emails and SMS messages (only if you have subscribed)

• Analyse website traffic and marketing performance

Email Marketing

If you subscribe to our mailing list, we may send newsletters, new product launches, exclusive offers, promotions, abandoned cart reminders, and other marketing communications.

You may unsubscribe at any time by clicking the Unsubscribe link included in every marketing email.

SMS Marketing

If you subscribe to SMS marketing, you agree to receive recurring promotional and transactional text messages from Mocha's Secret.

These messages may include:

• New arrivals

• Exclusive offers

• Promotions

• Cart reminders

• Order updates

• Product launches

We collect and store your mobile phone number, subscription preferences, and message interaction data to provide these services.

You may opt out at any time by replying STOP to any SMS message.

Shopify Forms

We may use Shopify Forms to collect your name, email address and mobile phone number when you subscribe to newsletters, exclusive offers, SMS marketing or promotional campaigns.

By submitting your information through Shopify Forms, you consent to receiving marketing communications from Mocha's Secret.

Shopify Email

We use Shopify Email to send newsletters, promotional campaigns, exclusive offers, abandoned cart reminders and transactional communications.

Shopify Email may collect information such as email opens, clicks and engagement statistics to help us improve our communications.

Shopify Inbox

If you contact us through Shopify Inbox or live chat, we may collect your contact details, order information and any information you voluntarily provide.

These conversations may be securely stored for customer support and quality assurance purposes.

Shop Campaigns

From time to time, we may participate in Shop Campaigns or other promotional programs offered through Shopify.

These campaigns may use limited customer information to personalise promotions and measure campaign performance.

Customer Reviews

We may use third-party review platforms, including Judge.me or similar review services.

If you submit a product review, your name, review content, rating and uploaded images may be displayed publicly on our website.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyse website traffic

• Measure advertising performance

• Deliver personalised content and advertising

Technologies we may use include:

• Shopify Cookies

• Shopify Analytics

• Google Analytics

• Google Ads

• Meta Pixel (Facebook & Instagram)

• Shopify Audiences (where available)

These technologies may collect information such as:

• Device type

• Browser

• IP address

• Pages viewed

• Products viewed

• Time spent on our website

• Purchase behaviour

• Marketing interactions

You can disable cookies through your browser settings. However, some website features may not function correctly.

Payment Providers

Payments are securely processed through trusted third-party payment providers, including but not limited to:

• Shopify Payments

• Shop Pay

• PayPal

• Apple Pay

• Google Pay

• Visa

• Mastercard

• American Express

We do not store your complete payment card information on our servers.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

• Shopify

• Payment providers

• Shipping and logistics companies

• Email marketing providers

• SMS marketing providers

• Analytics providers

• Advertising platforms

• Customer review platforms

These providers only receive the information necessary to perform their services on our behalf.

International Data Transfers

Some of our service providers may process or store your personal information outside Australia.

By using our website, you acknowledge that your information may be transferred internationally while reasonable safeguards are maintained to protect your information.

Data Security

We take reasonable measures to protect your personal information using secure systems and industry-standard security practices.

Although no method of electronic transmission is completely secure, we continually work to safeguard your information against unauthorised access, disclosure or misuse.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders

• Meet legal obligations

• Resolve disputes

• Improve customer service

• Maintain business records

Your Rights

Depending on applicable privacy laws, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion of your personal information

• Withdraw marketing consent

• Request information about how your information is used

To exercise any of these rights, please contact us using the details below.

Your Marketing Choices

You may withdraw your marketing consent at any time.

To stop receiving promotional emails, click the Unsubscribe link included in any marketing email.

To stop receiving SMS marketing messages, reply STOP to any SMS message.

You may also contact us directly if you wish to update or remove your marketing preferences.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Mocha's Secret

Website: https://mochasecret.com.au

Email: sales@mochasecret.com.au