At Mocha's Secret, we want you to be completely satisfied with your purchase. If for any reason you are not, we're pleased to offer a refund for items returned in their original condition (with tags attached) and with proof of purchase. You have a generous 14 days from the date of receipt to initiate a return.

How to Return:

1. Initiate your return or exchange by contacting us at Sales@MochaSecret.com.au. Please provide proof of purchase along with your request.
2. Once approved by our customer service team, carefully pack the products and ship them back to us using the designated shipping address provided.
3. Upon receiving your return, we will process the refund or exchange within 3 business days.

Conditions for Returns:

• Items must be returned in their original condition with tags attached.
• Proof of purchase must accompany the return request.
• Returns must be initiated within 14 days of receiving your order.

Refund Process: Upon receiving your returned items, we will promptly process the refund to your original payment method. Please allow up to 5 business days for the refund to reflect in your account.

Exchanges: If you wish to exchange an item, please follow the same return process, indicating your preference for an exchange. Once your return is received and approved, we will promptly dispatch the replacement item.

Questions or Concerns: For any inquiries or assistance regarding returns, feel free to reach out to our customer service team at Sales@MochaSecret.com.au. We are here to ensure your return experience is seamless and satisfactory.

Mocha's Secret values your satisfaction, and our Returns Policy is designed to make your shopping experience with us worry-free. Thank you for choosing Mocha's Secret for your lingerie and lifestyle needs.