At Mocha's Secret, we share in the anticipation of receiving your carefully chosen pieces promptly and in impeccable condition. Our commitment to providing exceptional service extends seamlessly into our delivery process, ensuring an efficient and gratifying experience for our esteemed customers.

Dispatch and Processing Time:
Once your order is placed, our devoted team works diligently to swiftly process and dispatch it. Orders are typically processed within the next business day, assuring that your Mocha's Secret treasures are en route to you in no time.

Within Australia - AusPost:
For orders within Australia, Mocha's Secret partners with AusPost to guarantee dependable and swift delivery. AusPost provides a rapid and secure service, allowing you to track your Mocha's Secret package at every stage.

We utilize Australia Post Parcel Post for all orders within Australia, charging a flat rate of $8.00. Enjoy FREE SHIPPING on all Australian orders totaling $150 or more, excluding shipping costs. The free shipping benefit is automatically applied during checkout.

International Shipping:
For our international customers, Mocha's Secret is pleased to offer reliable and secure shipping services. We currently ship to New Zealand and several other countries. Please consult our shipping information during checkout for a detailed list of destinations.

For orders in New Zealand, we utilize Australia Post International Parcel Post at a flat rate of AUD$15.00. Enjoy FREE SHIPPING on all New Zealand orders totaling NZD$200 or more, excluding shipping costs. The free shipping benefit is automatically applied during checkout.

Track Your Order:
Stay informed with real-time tracking information. Upon dispatch, you will receive a confirmation email with a tracking number, empowering you to monitor your MochaSecret package's journey until it arrives at your doorstep.

Shipping Rates:
Our shipping rates are transparent and competitive. The applicable rates will be calculated at checkout based on your location and the selected shipping method.

Deilvery Time:

For Australia Metro Areas, anticipate your parcel to arrive within 2-5 Business Days after dispatch.

For Australia Regional Areas, please expect delivery within 2-8 Business Days after dispatch.

New Zealand orders typically arrive within 7-10 Business Days after dispatch.

International orders typically arrive within 7-14 Business Days after dispatch depends on your location.

Customer Support:
Should you have any inquiries or require assistance concerning your delivery, our dedicated customer support team is readily available. Feel free to reach out to us at Sales@MochaSecret.com.au.

Mocha's Secret is committed to delivering not just products but an experience – one that is efficient, reliable, and tailored to exceed your expectations. Thank you for choosing Mocha's Secret for your lingerie and lifestyle needs.